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DCM Services Launches Major Upgrade to Probate Finder OnDemand® with New Functionality

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MINNEAPOLIS – DCM Services, LLC (“DCMS”) and its sister company, Forte, LLC, the industry leaders in data and contact management solutions for the estate and specialty receivables recovery market, celebrate the launch of a major upgrade to the Probate Finder OnDemand application.

Probate Finder OnDemand provides client access to Forte’s patented Probate Finder® technology and automates robust and time-consuming probate location, matching, and claim presentation processes. All of this happens within a secure interface, simplifying the user experience and automating an otherwise manual process. Launched in 2010, its Software-as-a-Service (SaaS) model has grown to serve over 200 organizations spanning several end-markets including financial services, auto, retail, credit unions, government, and healthcare.

DCMS CEO Tim Bauer, reflected on the utility of the product, “Probate Finder OnDemand is the only SaaS tool of its kind providing our clients with a simple and efficient way to identify probated estates. It then goes further to allow our clients a seamless opportunity to file a claim on the probated estate. This new redesign provides more tools for our clients and makes it easier to use.”

Since its inception, the application has been continuously developed based on direct client feedback and user needs. The upgraded user experience offers impactful new features such as a notification system, insightful dashboard reporting tools, and an educational resource center. These features put relevant and actionable information in focus for Probate Finder OnDemand’s valued clients.

The newly enhanced Home dashboard puts your team in control with the perfect balance of insight and action.

The newly enhanced Home dashboard puts your team in control with the perfect balance of insight and action.

Chief Technology Officer and creator of Probate Finder OnDemand, Dereck Eastman was ecstatic, “This new version of our application highlights DCMS’ perpetual focus on improving the products and services we deliver to our customers. The new design brings a fresh look and feel to the application while maintaining the core workflow of the product which continues to make it the easiest way for creditors to locate probated estates and present claims across the country.”

Sr. Product Manager and project owner Sara Brown said, “We pride ourselves in the innovative vision of Probate Finder OnDemand, and this new upgrade is the next step in the product evolution. The revamped dashboard empowers our customers with critical information and educational resources to help drive their success.”

Learn more about how Probate Finder OnDemand revolutionizes the probate recoveries process here →

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This press release was also featured on insideARM, AccountsRecovery.net, and Probatefinder.com.

About DCM Services
Minneapolis-based DCM Services is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, auto, retail, telecom, credit union, government and utilities industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, please visit www.dcmservices.com.

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Putting the “Pro” in Probate

How Probate Finder OnDemand® revolutionizes the probate process.

By Jason Hamey, Probate Finder Team Lead

The final version of the original U.S. Uniform Probate Code (UPC) was enacted in 1969, when a gallon of gas cost $0.35 and you could buy a new house for the price of your current car. While probate law has been revised over time, the vast diversity of the 3,415 state probate courts has left an entangled web of various court rules and restrictions, some of which date back to the original UPC.

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Manually attempting to recover on probated estates often ends up costing more money than any revenue that may follow. Probate Finder OnDemand removes manual probate work for your team and allows you to maintain process ownership, all while controlling costs by locating open estates and filing claims on those which best fit your portfolio.

To overcome this vast challenge to maintain rules, we have dedicated teams of specialists who manage those changes for Probate Finder OnDemand behind the scenes.

“Behind the scenes” teams of Probate Finder OnDemand

Probate Finder OnDemand operations consist of five unique teams who work in tandem to facilitate the probate process end-to-end. Here’s a brief overview of each team:

  • Probate Finder Data Team: Captures probate estate records filed throughout the nation and adds this data to the nationwide Probate Finder® database. They also work with the probate courts to create reliable processes and ensure accurate data is sourced. Nearly 45,000 probate records are added monthly.

  • Probate Finder Claims Team: Manages claim filing requirements for all probate courts and ensures compliance with highly regimented claim filing procedures.

  • Quality Assurance Team: Our Quality Assurance team conducts regular quality control audits to ensure claim processing is compliant with the applicable processes and procedures.

  • Development Team: In-house development team who builds and maintains our state-of-the-art systems. This team performs ongoing review and application updates that focus on accuracy, quality, compliance, transparency, and user experience.

  • Probate Finder OnDemand Customer Care Team: Dedicated team to support partnership success by providing system training, addressing probate related questions, and collaborating to fine tune strategies.

Innovative technology and user experience

The controls and considerations provided by each team are built within our Probate Finder technology and are nothing short of astounding. As one of our clients somewhat jokingly put it, “This is better than the system in our offices. Is it for sale?” We locate an open probated estate for one of your accounts, you are notified of the match and it is up to you to decide if you want to file a claim. If you choose to proceed, the account data is validated by someone at your office to ensure accurate information.

After providing your claim approval, the Probate Finder technology will generate a claim for your account systemically. This means that our technology recognizes where the claim is going, which claim form is required, the rules and requirements of that jurisdiction (such as the color of paper and number of copies required), and creates the claim. Once the claim package is printed, signed, and notarized, we create a PDF image and upload it into the Probate Finder OnDemand application. This ensures that your team will always have access to a copy of the signed document.

Remove manual probate work for your team and maintain process ownership, all while controlling costs by filing claims on estates which best fit their portfolios.

Remove manual probate work for your team and maintain process ownership, all while controlling costs by filing claims on estates which best fit their portfolios.

Finally, the claim is mailed or electronically filed with the appropriate parties. Each step of this process has controls to ensure data and process accuracy. If a data element changes at any time during processing – whether you update information in the Probate Finder OnDemand application or our data record in Probate Finder receives updated information – the claim will be voided automatically, and the entire process begins anew.

The Probate Finder OnDemand Customer Care Team helps your team employ a robust post-claim process as well. You may have filed a claim and would like to amend the filing, we can do that for you as well. If a claim was returned by the court due to a process change, we will thoroughly investigate the change and a new claim will be presented. Or maybe your claim simply was not received, we will review the account and get a new claim filed. All of this is included in our solution and done through the Probate Finder OnDemand application by a click of a button.

Want to see Probate Finder OnDemand in action? Schedule a demo with a probate specialist.

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Learn more about the cutting-edge features of Probate Finder OnDemand that you won’t find in this article.

Download the overview

DCM Services names Tiffany Jansen Senior Vice President, Business Development.

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Minneapolis, MN — October 6th, 2020 — DCM Services, LLC (DCMS) the industry leader in estate and specialty account recovery solutions, announced the promotion of Tiffany Jansen to Senior Vice President, Business Development. 

Jansen, who most recently served as Vice President of Executive Account Management, will now also oversee sales and marketing strategies for DCMS.

“Tiffany has been an invaluable member of the DCMS team over the last 17 years, said Tim Bauer, DCMS Chief Executive Officer. “Her involvement in our ongoing growth and company initiatives has contributed to our overall success. We are excited to continue our growth into additional markets under Tiffany’s leadership.”

Jansen joined the organization in 2003 and has held various roles within both Operations and Business Development. She holds a Bachelor of Arts degree from the University of Minnesota Twin Cities.

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About DCM Services

Minneapolis-based DCM Services, is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, retail, utility, and telecom industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, visit www.dcmservices.com. 

A New Chapter in Bankruptcy: How the Pandemic is Influencing Consumer and Commercial Bankruptcy Filings

Most would agree that the COVID-19 Pandemic has affected all aspects of life and business this year. The impact of the pandemic on consumer bankruptcy case filings has been surprising to say the least. After the initial spread of the virus triggered a rash of stay-at-home orders, consumer filings in April dropped suddenly and sharply. In April, new consumer case filings dropped 39% from the prior month. May and June continued to see fewer consumer case filings as well, both months new consumer case filings were down more than 30% from comparable 2019 rates.

Probate Finder OnDemand® Celebrates 10-Year Milestone

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MINNEAPOLIS – DCM Services, LLC (“DCMS”) and its sister company, Forte, LLC, the industry leaders in data and contact management solutions for the estate and specialty receivables recovery market, celebrate 10 years of the nation’s only online probate claim filing solution, Probate Finder OnDemand. 

Probate Finder OnDemand was launched in 2010. Since then, its Software-as-a-Service (SaaS) model has grown to serve an expansive client base spanning several end-markets including financial services, auto, retail, credit unions, and healthcare. Probate Finder OnDemand allows users to access our patented Probate Finder® technology and automate robust and complex probate location, matching, and claim presentation processes.

Probate Finder OnDemand offers an intuitive and secure interface simplifying the user experience and making achieving results manageable. Since its inception, the application has continued to develop based on direct client feedback and user needs.

“Probate Finder OnDemand has experienced exceptional development and growth over the past 10 years,” said Tim Bauer, CEO of DCMS. “We have achieved this milestone through the innovation, talent, and the hard work of our team members as well as the strong partnerships we have formed with our clients. We are excited to continue to evolve this product as we move further into the future.”

DeAnna Busby-Rast, CBDO of DCMS remarked, “I am incredibly proud to reach this significant milestone, and I believe that the development of this product was a key advancement in cementing DCMS’ leadership in the estates industry. I am honored to work with our esteemed client base as we create solutions that help drive better results for their organizations.”

The 10-year celebration will be continued later this year when the Probate Finder OnDemand product team is scheduled to release a holistic enhancement of the user interface. Items included in this release are aimed to further enhance the user experience for Probate Finder OnDemand’s 200+ clients. 

Learn how Probate Finder OnDemand integrates into any probate recoveries process, creating operational efficiency by removing time-consuming manual work →

About DCM Services
Minneapolis-based DCM Services is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, auto, retail, telecom, credit union, and utilities industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, please visit www.dcmservices.com.

Follow 1,000+ industry professionals, follow DCM Services on LinkedIn →

DCM Services: Supporting our Community and Promoting Positive Change

Throughout 2020, we have all faced many new challenges and obstacles. Aside from navigating the COVID-19 Pandemic, our nation and communities have been greatly impacted by important movements supporting justice and equality. At DCM Services (DCMS), we want to do our part to help make positive change, not only for our employees and clients, but for our communities.

The DCMS Charitable Giving Committee is a devoted cross-functional group that works to organize community service events and donation campaigns that support local and national charitable organizations.

Recently, this committee took time to listen to our employees and understand how to best support surrounding communities through charitable donations. To determine the charities, all employees were included in a survey to nominate, and then vote for, non-profit charities in the Minneapolis metropolitan area.

The 10 charities with the most votes were each given a $1,000 donation and included:

In addition, DCMS also doubled the eligible paid hours for volunteer work annually from 8 to 16 hours per employee. Many of our employees have chosen to use this time recently to help rebuild and support current community needs.

At DCMS, we recognize that change starts from within. One of DCMS’ 2020 initiatives is a renewed focus on diversity and inclusion. We are partnering with the YWCA as part of this initiative. The YWCA offers a program that works with businesses to:

  • Assess their understanding of diversity and inclusion

  • Measure gaps in knowledge and culture

  • Provide training

It has been heartwarming and inspiring to see the outpouring of support from our employees. We are absolutely honored to be able to give back, help our community, and better our company. We are hopeful and inspired and will continue to not only support, but to act as we move ahead in these times.

DCM Services, LLC Announces Acquisition by NMS Capital

FOR IMMEDIATE RELEASE

DCM Services, LLC Announces Acquisition by NMS Capital

MINNEAPOLIS (Feb. 25, 2020) – DCM Services, LLC (“DCMS”), the industry leader in data and contact management solutions for the estate and specialty receivables recovery market, has been acquired by NMS Capital (“NMS”), a private equity firm.

DCMS provides data and contact management solutions for businesses in the financial services, healthcare, auto, retail, telecommunications, and utilities end-markets. DCMS’ proprietary Probate Finder® technology and domain expertise provide the foundation for best-in-class solutions serving the estate recovery industry. In addition to estate recovery, DCMS provides bankruptcy and other specialty receivable solutions. By partnering with its clients, DCMS has been able to maximize client satisfaction while setting the standard for compliance results.

DCMS was owned by WILsquare Capital, (WILsquare), a St. Louis-based private equity firm, from 2017 until the sale to NMS.

Tim Bauer, CEO of DCMS, commented on the transaction: “Our success has been achieved as a result of our focus on technology, high standards of compliance and most of all, our commitment to partnering with our clients. WILsquare Capital was a great partner to DCMS as they were in sync with management on our mission, values and objectives. This is an exciting time for DCMS because, with NMS, we found another tremendous partner that shares our values. Together, we will leverage our mutual strengths to support growth in our existing and targeted markets.”

Kevin Jordan, NMS Co-Founder and Managing Partner remarked, “We are thrilled to partner with the incredible management team at DCMS. The Company has done a tremendous job putting in place a strong foundation around systems, processes, and procedures in order to scale the organization. DCMS is a true value-added service provider to its clients and spares no expense regarding industry compliance and customer service. This investment is a continuation of our thematic investment approach around specialized business services.”

Noel Jeon, NMS Managing Director added, “DCMS stood out to us with their commitment to providing superior customer service as the vendor of choice in estate recovery solutions while operating in a manner that is ethical, compliant and genuinely respectful to all. We believe that DCMS is a distinguished thought leader in this industry with a significant focus on compliance, strong values and unique proprietary technology to provide the best customer experience possible. We are excited to be their partner going forward.”

DCMS was advised by Lincoln International, a trusted investment banking advisor to business owners and senior executives of leading private equity firms and public and privately held companies around the world. 

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About DCM Services

Minneapolis-based DCM Services is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, auto, retail, telecom and utilities industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, please visit www.dcmservices.com.

About NMS Capital:

NMS Capital is a New York headquartered private investment firm specializing in strategic equity investments and leveraged buyouts of lower middle market companies. The firm was formed through the spin-out of a group of portfolio companies from the Goldman Sachs Merchant Banking Division. NMS focuses on companies headquartered in the U.S. poised to benefit from sustainable growth trends with particular concentration on companies in Business Services and Healthcare Services. For additional information on NMS, please visit the firm's website at www.nms-capital.com.

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Media Contact:

DeAnna Busby-Rast

P: 612.243.8630

E: deanna.busby-rast@dcmservices.com